Stage 1: Something stops working
No cool air in July, a furnace that clicks but never lights, a swamp cooler that smells. Before anyone comes out, note the symptom, the equipment age and what the thermostat shows.
Ask: Is this an emergency (no heat below freezing, a gas smell) or can it wait for a scheduled visit?
Reno fact: Reno has a real heating season: more than one in ten HVAC searches in Washoe County are for furnaces and heating, and swamp coolers show up as their own category (Keyword Planner, Oct 2025–Sep 2026).
When it counts as an emergency →